MSP

We are currently investigating reports of WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.

Title: Some users' calls may fail in Microsoft Teams User impact: Users' calls may fail in Microsoft Teams. More info: Specifically, reports from affected users indicate that Public Switched Telephone Network (PSTN) direct routing calls for certain accounts associated with call queues in Microsoft Teams aren't being connected. Additionally, resource accounts and auto attendants associated with these call queues may not receive inbound calls. Current status: We’ve reprovisioned the affected resource account-to-phone number association as an initial mitigation. During our investigation, we identified a recent configuration change that may be contributing to the impact. We’re investigating this change to determine whether it’s responsible for the issue. Scope of impact: Impact is specific to users attempting to make calls to phone numbers that have recently undergone assignment changes in Microsoft Teams. Next update by: Friday, October 16, 2026, at 3:30 PM UTC

We are currently investigating an issue affecting the issuance and renewal of SSL certificates.

Users in APAC, Middle East and Africa working with ADO organizations in Australia might experience higher latency and intermittent failures due to an Azure infrastructure issue that is currently being worked on. We are sorry for the inconvenience it might cause.

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.