Welcome to the service status page. Here, you can stay up to date with the operational status of all your key services. Subscribe to receive instant notifications when incidents or maintenance occur. If you’re experiencing any issues not reflected here, please report them, or contact our support team directly for assistance. We’re committed to keeping everything running smoothly for you!
We have a scheduled maintenance period May 15, 2026 between 9 a.m. ET and 12 p.m. ET. During this time, please note that you may experience intermittent issues with the ConnectWise Asio Platform (ITS Portal), ConnectWise NOC Services, as well as the end-user (customer) portal. All functionalities will return after the maintenance period is complete, and queued tickets and alerts will be processed. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions or concerns about this planned maintenance, please contact us at help@connectwise.com.
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We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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Scheduled maintenance: ConnectWise Asio (ITS Portal), ConnectWise NOC Services, and Customer Portal, May 15, 2026 (APAC)
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