MSP

Title: Some users may experience degraded video quality when screensharing in Microsoft Teams User impact: Users may experience degraded video quality when screensharing in Microsoft Teams. Current status: We've determined that a recent update related to meeting performance optimization is causing impact to some users. We're deploying a configuration update to remediate impact and are monitoring telemetry as the change progresses through the service. Scope of impact: Impact is specific to some users attempting to screenshare in Microsoft Teams. This information may be updated as our investigation continues. Start time: Tuesday, August 18, 2026, at 5:56 AM UTC Root cause: A recent update related to meeting performance optimization is causing impact to some users. Next update by: Monday, August 24, 2026, at 2:00 PM UTC

We're continuing to work on restoring messages, message edits, and file shares for a limited number of workspaces that were affected by an issue with custom data retention settings. We've fixed what triggered the issue and are running data recovery using backup restoration methods. Custom retention settings have been restored for impacted channels, and we're gradually re-enabling retention jobs.We will provide another update as additional information becomes available.

We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.