MSP

ConnectWise is investigating recent attempts of unauthorized access associated with the ConnectWise Cloud Backup environment. Upon detecting this threat, we promptly initiated our incident response procedures. Containment measures are in place, and our investigation continues. At this time, there is no indication that partner backup data has been accessed. Our engineering teams are continuing to explore the nature and scope of the issue. Our investigation is ongoing, and we will provide additional information as appropriate. We appreciate your patience while we work through this process. Indicators of Compromise (IOCs) The following indicators have been associated with the reported suspicious authentication activity . Source IP Address 144.172.64.128 Observed User Agents Python-urllib/3.12 python-requests/2.31 These indicators are provided transparency to assist with security monitoring and investigation. Their presence alone does not establish unauthorized activity or confirm compromise.

We’re seeing recovery following mitigation and are continuing to monitor. Customers may still experience delays in GitHub Actions workflow status updates, GitHub Pages deployments, and check and workflow webhook events generated by Actions runs.

Title: Some users may be unable to join town hall meetings in Microsoft Teams and are redirected to a registration page User impact: Users may be unable to join town hall meetings in Microsoft Teams and are redirected to a registration page. More info: This may occur when organizers create and publish town halls with registration disabled. Additionally, users may find the Join option unavailable or unresponsive. While we work to remediate the impact, affected users can utilize their Microsoft Teams or Outlook calendars to join town hall meetings. Current status: As we verify the timeline for the offending service change and when users started to become redirected to the registration page when joining Microsoft Teams town hall meetings, we're deploying our solution. Our fix deployment timeline projects our deployment will have completed and that the impact will be remediated by our next scheduled communication update. Scope of impact: Impact is specific to some users attempting to join town hall meetings in Microsoft Teams when registration is disabled. Root cause: A recent service change introduced a code regression that incorrectly requires attendee registration information when registration is disabled. As a result, the attendee Join URL is removed from the session response, preventing users from joining affected town hall meetings. Next update by: Tuesday, October 20, 2026, at 12:00 AM UTC

We are currently investigating an issue affecting the issuance and renewal of SSL certificates.

The root cause has been identified as undersea cable issues affecting Azure infrastructure. The impact is highest for South Africa, which has the longest network path to Australia. Requests from South Africa to Azure DevOps organizations hosted in Australia are seeing an availability impact of around 6%. We expect improvement by October 26 and further recovery by November 4, though both dates are tentative due to technical complexity of the issue itself.

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.