MSP

We are experiencing an issue with x360Recover Replibit affecting the availability of a subset of backups. There is no impact to data integrity. Our team is actively working to restore full service and will provide updates shortly.

We're continuing to investigate an issue affecting a subset of channels with custom message retention settings. Custom channel retention settings have been restored for affected customers. Custom retention jobs remain on hold for some customers as we work to fully resolve the underlying cause regarding the custom message retention issues.

We are actively engaged with our co-location partner to restore connectivity at Equinix FR5 location in Frankfurt, DEU. Since our last update, we have made incremental progress to restore safe access to the affected area at the Equinix FR5 location in Frankfurt, DEU. In parallel, we have prioritized the order in which critical and high-priority racks will be restored, as part of the mitigation efforts. Based on our current assessment, full recovery is not expected in the near term and may extend beyond today. AWS Direct Connect connections at this location remain impaired. Customers with connections exclusively at this location will continue to experience packet loss. Customers with multi-site or redundant configurations across other Direct Connect locations remain unaffected. For a workaround, impacted customers who have the option available to failover to VPN are recommended to do so. For customers using Direct Connect gateway and Transit Gateway, we recommend creating a AWS Site-to-Site VPN and attaching it to your Transit Gateway, refer to steps <a href="https://aws.amazon.com/premiumsupport/knowledge-center/dx-configure-dx-and-vpn-failover-tgw/">here</a>. For other customers we recommend establishing an AWS Site-to-Site VPN as a temporary backup path, refer to steps <a href="https://docs.aws.amazon.com/vpn/latest/s2svpn/SetUpVPNConnections.html">here</a>. We continue to closely track progress and will share an update by August 16 3:30 AM PDT, or sooner as new information becomes available.