MSP

A new release of SaaS Backup will be rolled out on August 26th which will require you to reauthenticate your Entra ID Advanced connector to SaaS Backup to ensure continued support for Microsoft Intune. This update expands Microsoft Intune policy coverage and adds backup and restore for Entra ID tenant configuration. To enable these capabilities, you must reauthenticate the connector and consent to the following additional permissions: DeviceManagementApps.Read.All, DeviceManagementApps.ReadWrite.All, and Organization.ReadWrite.All. Once the release is rolled out, simply reauthenticate your connector. To complete the process: open your backup configuration, click Proceed, then sign in with your dedicated service account and accept the updated permissions list. If you have any questions or face issues post this planned maintenance, please contact us at recover@connectwise.com.

We are investigating reports of degraded availability for Copilot AI Model Providers

We’re continuing our work to restore the remaining message data affected by this issue. Our teams have made progress developing and validating the recovery process for messages, message edits, and shared files. We’re addressing additional technical dependencies and completing validation before proceeding with the next stages of restoration.We’ll continue to provide updates as we make progress.

We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.