Welcome to the service status page. Here, you can stay up to date with the operational status of all your key services. Subscribe to receive instant notifications when incidents or maintenance occur. If you’re experiencing any issues not reflected here, please report them, or contact our support team directly for assistance. We’re committed to keeping everything running smoothly for you!
We are experiencing an issue with x360Recover Replibit affecting the availability of a subset of backups. There is no impact to data integrity. Our team is actively working to restore full service and will provide updates shortly.
We're continuing to investigate an issue affecting a subset of channels with custom message retention settings. Custom channel retention settings have been restored for affected customers. Custom retention jobs remain on hold for some customers as we work to fully resolve the underlying cause regarding the custom message retention issues.
Our engineers are currently investigating an event impacting Azure DevOps. The event is being triaged and we will post an update as soon as we know more.
We continue to make progress in our phased remediation at the Equinix FR5 location in Frankfurt, DEU. Since our last update, some dependent network infrastructure has been restored. Remediation of remaining infrastructure is ongoing, with a portion of recovery dependent on the delivery of replacement hardware. Cooling has been fully restored, with environmental conditions stable within normal operating thresholds. Customers with connections exclusively at this location will continue to experience packet loss as remediation progresses. Customers with multi-site or redundant configurations across other Direct Connect locations are not affected. Previously communicated mitigation guidance and recommendations remain unchanged at this time. We will provide another update by August 17 4:30 AM PDT, or sooner as remediation progresses.
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