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Due to an ongoing incident with AWS's billing data, MongoDB Atlas and Atlas for Government will not be updating AWS network or backup consumption data over this weekend, 2026-07-17 through 2026-07-20. The products themselves will remain fully available. When the upstream issue has been resolved, we intend to display and bill for the correct amounts. Charges will have usage dates that correctly express the usage, but will have the billed date of when this is corrected. Cluster and backup health are unaffected. Other cloud providers' billing data is unaffected. You can follow the upstream incident at https://health.aws.amazon.com/health/status
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Our efforts to backfill corrected estimated cost and usage data are still underway. We are progressing slower than anticipated. While we are seeing some accounts recover with correct cost and usage data, we expect all affected accounts to be recovered by July 19 12:00 AM PDT. Until the backfill is complete, some customers may still see incorrect cost and usage data. The displayed billing estimates do not reflect actual usage and charges. There are no customer actions required at this time. We will provide another update by 7:00 PM, or sooner if information becomes available.
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MongoDB Atlas and Atlas for Government: New AWS Backup and AWS Data Transfer costs will be unavailable between July 17 and 20
MongoDB
Inaccurate Estimated Billing Data
Amazon Web Services
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