MSP

As a precaution, we have temporarily taken offline the x360Recover Manager (UI) and Backup for Files Portal (Legacy Portal) in response to a critical PHP vulnerability affecting widely used web software. Backups for all Axcient products are not impacted. We will follow up with more information soon.

Pull request updates, Actions, and webhook deliveries have recovered. Audit log events are recovering and delays are decreasing, but we expect the remaining backlog to take approximately two to three hours to clear. We’re monitoring recovery and will share further updates.

Action Required for Some SSL Certificates If you received an email or SMS from GoDaddy about replacing your SSL certificate, the communication is legitimate and action is required. Please complete the required steps by Wednesday, October 21 at 12 PM PT to avoid potential certificate-related downtime. Your current certificate remains secure. https://www.godaddy.com/help/what-is-the-cpcps-certificate-profile-bug-43095 Customer's can use this to confirm whether their installed certificate needs any additional action: http://ssltools.godaddy.com/cert-check

The root cause has been identified as undersea cable issues affecting Azure infrastructure. The impact is highest for South Africa, which has the longest network path to Australia. Requests from South Africa to Azure DevOps organizations hosted in Australia are seeing an availability impact of around 6%. We expect improvement by October 26 and further recovery by November 4, though both dates are tentative due to technical complexity of the issue itself.

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.